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  • Frato’s GUARANTEE

  • THE BEST FOOD WITH A MONEY BACK GUARANTEE!


    Take 1 Bite and if it's not the Best Pizza, Burger, etc...that you have had, just Return it to the Chef on Duty for a Full Refund!

    That's How Much We Believe in What We Do!

    GUARANTEE: Return at least 75% of The Item to the Chef on Duty and You'll Get a Full Refund on that Item!

     

    Sorry, we can't drive to you to pick up the food. Food from the restaurant must be returned to us within 24 hours of the order (so you can return it the next day still). This only applies to direct orders without a third party involved.

     

  • DID WE MAKE A MISTAKE? SORRY, TELL US QUICKLY SO WE CAN REMAKE IT AND MAKE IT RIGHT FOR YOU!

  • Frato's Happiness Guarantee

    Frato’s Happiness Guarantee: Your Satisfaction is Our Priority

    At Frato’s, we’re committed to ensuring every meal meets your expectations. If you're not happy after taking a few bites, contact us ASAP so we can make it right. We offer your choice of a replacement or refund—whatever works best for you.

    How It Works:

    • If something isn’t right, let us know after a few bites so we can address the issue immediately. 

    • Sorry, using a third party website does not qualify for our Money Back Guarantee.  You must reach out to us directly
    • Reach out directly to our team on the REVIEW YOUR COOK Online Portal or call the Chef on Duty at 847-895-2122, and we’ll promptly offer a solution to ensure your satisfaction.

    We care deeply about the quality of our food and our chefs' training. After we resolve the issue, we invite you to review your cook to help us continually improve the experience and enhance their training.

    Disclaimer:

    Please don’t eat all or the majority of the food before requesting a refund. We can’t provide a refund if the majority of the meal has been consumed. If you’re unhappy after a few bites, let us know right away, and we’ll fix it.