Years ago, customers built relationships with those they did business with. It was great! Getting to know each customer so they are NOT just a number like large corporations treat you. If you ever had an issue, bring it directly to the attention of management and watch them take care of it for you. That's how relationships are built! We know, commercialization and massive corporations changed that. Guess what? We're an independent business, we don't deal in numbers, we deal in relationships. We want to be your friend. We'll even hug you from time to time if you require it (or we may need a hug from you one of these days, taxes going up, soda tax coming, etc...!). The point being is, we're in this together. We want to be your friend and make you happy and we hope you want to be our friend too.
Today, times have changed dramatically. Now, businesses must read minds of some customers (the most vocal ones online usually). Instead of coming to the business, they make their very first contact to tell us their thoughts by providing a critical review on a third party website (did you see Yelp on South Park? You should, it'll make 99.9% of you smile because studies show less than 1% of people actually create reviews online). The bottom line is, we're old school, we're nice and we don't bite. We want to be your friend. Come to us and we'll take care of it. Don't? Feel our wrath! Well, maybe. If you're blatantly lying, we're probably going to post your fake review and laugh about it. Why? Because we keep a positive environment with our team and we train passionate young cooks with our apprenticeship program that need more encouragement, not some hyperbolic anonymous abuse. We don't whip our employees because of an exaggerated or fake review. We don't whip our employees because you chose to review before reaching out to us first. We just shake our heads and move on about our day. We're Award Winning for a reason, we do amazing work!
Either way, lighten up, we're an amazing community pizzeria that does more for the community than most businesses. Some of you seriously need more fun in your life. Lighten up, talk to us, and build a friendship. Hiding anonymously behind computers all day sounds pretty boring. Remember to have more fun in your life. Build a friendship!
P.S. We'll hangout with you at Frato's and maybe we'll even entice you with a free appetizer now and then (we're known to give away food on Facebook randomly when we get flooded with great comments from all our great friends!). Come join us at Frato's and make a new friend.
We believe in Frato’s quality so much that we offer a Free Food GUARANTEE.
If you are unsatisfied with your meal, have questions or comments, just contact us directly (ask for a manager) at 847-895-2122 or email ownership at FratosPizza@gmail.com. Please include your order information (so we can verify on our cameras/computer systems what may have went wrong) and we will offer you a gift card of equal value or remake your meal immediately. Believe it or not, we actually care about your happiness.
We handle hundreds of orders a day, primarily delivery and takeout, so mistakes can and will happen as we cook over 90% of the menu from scratch AND FAST. We still strive for perfection despite doing it the traditional way, WITHOUT automated technology and WITH Real Cooks. That is a very challenging battle since the world has grown accustomed to commercialized equipment doing all the work for them. Our staff uses skill instead of relying on technology.
It’s important to know, we do not, under any circumstances, offer this Guarantee/Free Food Offer to anonymous (read: fake) third party review systems (threats of free food or else you’ll be attacked online are unfortunately very real these days and since people can do it anonymously, it happens frequently enough to make a mention of it).
If you actually have any issue at all, any feedback or questions, just talk to a manager by any method below. It’s very simple, and we’ll show care and concern in resolving your question or concern. We actually care about what we do and our support for the community.
You must contact us directly via email at FratosPizza@gmail.com, stopping by the restaurant, or calling us at 847-895-2122.
Order from us with confidence! We Guarantee your satisfaction!
Rated a Top Independent Pizzeria by Chicago’s Best! Winner of WingFest for Best Wings! As Seen on WGN News! Honored by District 211 for giving back to the schools!
Call to Order for Pick-Up or FREE Delivery: (847) 895-2122